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August 14, 2018: Broadcore, Inc: Masergy Announces Interoperability Of Global UCaaS With Cisco IP Endpoints


DALLAS - August 14, 2018 - Masergy, a leading provider of hybrid networking, managed security and cloud communications solutions, announced the expansion of its global UCaaS offering to include collaboration endpoints from Cisco's 8800 and 6800 series. This news highlights Masergy's continued commitment to accommodate a variety of IP phones that are certified with its feature-rich Global UCaaS and Cloud Contact Center solutions.

"Today's global workforce requires advanced collaboration platforms to drive increased productivity," said Dean Manzoori, vice president of product management UCaaS, Masergy. "As enterprises rapidly incorporate cloud-based unified communications services, Masergy is leading the way to include a flexible portfolio of IP phones with the most dynamic feature set available."

Masergy Global UCaaS solutions coupled with IP telephones deliver a simpler, more productive collaborative communications experience for enterprise users. Key benefits include:

Localized calling experience Global unified dial plan Seamless voice, video, and instant messaging with contextual correlation Built-in disaster recovery with advanced automatic failover User-friendly management via cloud-based tools and real-time analytics

"Customers have different needs-some need an entry-level phone for moderate activity while others need a high end one with up to ten lines," said John Lamarque, director of product management, IP Phones, Cisco. "But they all share a common need for quality, reliability and security, and the Cisco brand delivers that. We are excited to work with Masergy to bring our solutions to its customers."

"This latest expansion has already resulted in joint global enterprise wins," said Terry Traina, senior vice president, engineering. "We work with best of breed technology partners and continue to augment our award-winning cloud communications service by providing seamless, frictionless migration to the cloud."







Broadcore, Inc. provides hosted unified communications and business VoIP solutions for business and enterprise clients around the world. It offers its business clients with a unified communications platform for voice (VoIP), data, video, and mobility communications across their enterprise and multi-location businesses. Its services include carrier-class telephony, messaging, SMS texting, Web collaboration, presence, conferencing, mobility, video calling, call center, call recording, call accounting, SIP trunking, and other business communications. The company also provides telephone sets, routers, switches, and other required equipment. It offers its hosted unified communications and telephony services for education, government, retail, entertainment, legal, health care, technology, financial, transportation, automotive, manufacturing, and professional services markets. The company was founded in 2004 and is based in Los Angeles, California. As of July 6, 2012, Broadcore, Inc. operates as a subsidiary of Masergy Communications, Inc.


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Industry: Communication Services


August 06: Broadcore, Inc: Masergy's 2018 Net Promoter Score Caps Off Fiscal Year of Innovation, Accolades, and Superior Customer Experience

Masergy, a leading provider of hybrid networking, managed security and cloud communications solutions, announced that it once again leads the industry with a 2018 net promoter score (NPS) of 71. This achievement marks the second year in a row that Masergy has scored above 70, demonstrating exceptional customer service as well as continued growth in business and solution capabilities. The average NPS for the technology industry as a whole is just 21. In addition, the company's business performance continues to outpace the industry with organic growth in the double-digits.

"The net promoter score is a powerful gauge of customer loyalty and the vitality of a company," said Chris MacFarland, CEO, of Masergy. "While we've had tremendous success this fiscal year, it only matters if our customers enjoy an exceptional experience on a daily basis. Achieving an NPS above 70 for the second consecutive year validates this commitment. This accomplishment reinforces that our customers consider us their trusted partners who serve as an extension of their team."

FY 2018 also featured a number of other achievements to complement Masergy's best-in-class NPS, including:

Ten industry and business award wins, demonstrating excellence in innovation and customer service Expanding global solutions to more than 1,300 customers in over 100 countries Maintaining a 99-percent customer retention rate

Source: Company Website


August 06: Broadcore, Inc: Masergy to Share Cyber Security Best Practices for Legal Professionals at ILTACON 2018

Masergy, a leading provider of hybrid networking, managed security and cloud communications solutions, will have experts on hand at ILTACON 2018 in National Harbor, Md., August 19 - 23 to provide insight regarding cyber security challenges impacting the legal field.

"The legal profession manages massive amounts of sensitive and private information which makes the field a prime target for cyber crime and espionage," said Chris MacFarland, CEO, Masergy. "Our experts understand firsthand how advanced detection and response capabilities give customers the edge they need to stay ahead of these mounting threats. We are excited to have the opportunity to bring our knowledge and insight to contribute to the important conversations that will be taking place at ILTACON 2018."

Craig D'Abreo, vice president of security, Masergy, will present Wednesday, August 22 at 1:05 p.m. EST on "The Legal Cybersecurity Threat Landscape for 2019 and Beyond." His presentation will detail cybersecurity threats against legal firms based on a decade-plus career in cyber security.

Highlights include:

The key data security/privacy trends and challenges facing the legal sector How to navigate cybersecurity and network defense challenges How advanced machine learning and 24/7 security monitoring can help mitigate cyber threats

A complete line up of a Masergy's offerings, including hybrid networking, managed security and cloud communications will be showcased in the exhibit hall throughout the event.

Masergy leverages its patented Unified Enterprise Security (UES) platform to deliver fully managed detection and response (MDR) solutions.

August 06: Broadcore, Inc: How to effectively secure IaaS and PaaS environments

Securing infrastructure-as-as-service (IaaS) and platform-as-a-service (PaaS) offerings are about having the right tools and the right managed security provider. Cloud computing offers significant advantages to IT who must continuously meet changing business demands and opportunities. IT can recognize economies of scale, save on overhead and staff resources, and scale up or down near-instantly with as-a-service offerings. Moving to the cloud gives IT and security providers the opportunity to refocus limited time and resources on strategic business opportunities instead of managing infrastructure and technology. For most mid-sized organizations and smaller enterprises, freeing-up IT time means faster time-to-market and increased revenue from products and services.

What changes can businesses expect from a security perspective when migrating to IaaS/PaaS?

Fundamentally, none of the security essentials change when migrating to cloud computing. In the IaaS shared security model, the IaaS provider assures the security of the virtual machines, disk storage, and networking, while the IaaS tenant is responsible for the security of the operating system, software stack, and data. The IaaS tenant must now focus on what he or she can control, but must also trust and verify that the IaaS is doing its job correctly.

August 06: Broadcore, Inc: Masergy Punches Up Productivity with New Mobile UCaaS App

Masergy logoAs the communication environment continues to change, today's consumers want innovation, mobility, and flexibility - and they want it now. Fortunately, some forward-thinking vendors and platforms are beginning to deliver. For instance, Masergy, one of the world's leading providers of managed security services, hybrid networking, and cloud communications, recently launched their "Masergy Connect" application for mobile users.

So, what does Masergy Connect mean to your UC strategy? The simple answer is that it's designed to make productivity simpler. The application comes pre-packaged with Masergy's award-winning UCaaS (Unified Communication as a Service) offering. With Connect, you'll be able to optimise your enterprise communications with extended single number reach, high definition video and voice, and fixed-mobile convergence. Staying Connected On the Go with Masergy

Masergy has built a name for itself in the UC space by owning and operating the largest software-defined network (SDN) the world has to offer. Masergy provides managed security, hybrid networking, and cloud communication services to companies around the globe, providing patented technology and state of the art customer experiences.

UC Today Market Guide 2018 Share

During a press release about the new mobile application, the VP for global cloud communications at Masergy, Dean Manzoori, noted that today's companies are under immense pressure to stay productive, focused, and connected wherever they go.

June 27: Broadcore, Inc: Masergy Improves Productivity with New UCaaS Mobile Application

As enterprises seek to enhance mobile communications capabilities, Masergy, a leading provider of hybrid networking, managed security and cloud communications solutions, has launched Masergy Connect. Bundled with the award-winning Global Unified Communication as a Service (Global UCaaS) solution, the intuitive new mobile app is optimized for business communications by extending single number reach, fixed mobile convergence, and high definition voice and video capabilities to mobile workers.

"Staying connected and productive on-the-go is essential for today's accelerated pace of business," said Dean Manzoori, VP global cloud communications, Masergy. "To keep up, communications applications need dynamic desktop-like features designed for a mobile experience. Masergy Connect does just that by displaying contextual information from enterprise cloud applications in real-time while providing access to preferred UC Capabilities on any mobile device."

With a contextual communications experience that extends Masergy Communicator HUB functionality to all mobile platforms, Masergy Connect empowers users to do business anywhere, anytime, and over any network. Built-in features include access to corporate directories, meeting participation, group messaging, and video calling.

March 12: Broadcore, Inc: Enterprise Connect 2018: Masergy Makes UCaaS Provisioning Easy with Automation for Communications User Management

At this year's Enterprise Connect, Masergy, a leading provider of hybrid networking, managed security and cloud communications solutions, announced the availability of a new automation tool to streamline UCaaS user provisioning. The new tool with RESTful API (Application Program Interface) makes IT teams more productive by enabling them to automate user management tasks.

"Today's enterprises need to create efficiencies wherever possible," said Dean Manzoori, vice president product management - UCaaS, Masergy. "Masergy's new automation service does just that by removing the need for IT managers to learn and use yet another administration portal for adding, modifying, or deleting UCaaS user accounts. Now, it can all be managed automatically from existing human resource business applications."

Masergy's new tool creates efficiencies by:

Automating provisioning triggered by Active Directory or SaaS HR applications Synchronizing Active Directory with the UCaaS platform Eliminating dependency on unfamiliar UCaaS admin portals to manage users

"Masergy's new provisioning API allows us to add UCaaS user provisioning capability to our internal automated provisioning process to enhance efficiency and minimize human error," said Jeff Thomas, Vice President, IT and Facilities, MarkLogic.

March 01: Broadcore, Inc: Masergy Recognized as a 'Visionary' in Gartner 'Magic Quadrant for Network Services, Global' for Second Consecutive Year

Masergy, a leading provider of hybrid networking, managed security and cloud communications solutions, has once again been named a Visionary in the Gartner Magic Quadrant for Network Services, Global.

According to Gartner1: "The network service market continues to undergo a major transformation, with new generations of software-based network technologies enabling development of innovative, new emerging services and business delivery models. Consequently, the enterprise is less focused on building and sustaining a large-scale infrastructure. To reflect this pivot, this Magic Quadrant focuses on transformational technologies and/or approaches that deliver on the future needs of the enterprise, rather than simply concentrating on legacy services."

"We believe being named a Visionary for the second consecutive year while this year moving further to the right on our completeness of vision and higher in our ability to execute in the Gartner Magic Quadrant for Network Services, Global is a testament to Masergy's focused approach to innovation and operational excellence," said Chris MacFarland, CEO, Masergy. "Global enterprises come to us for cloud-enabled network environments that accelerate digital transformation."

The company's innovative Hybrid Networking portfolio accelerates digital transformation with customized solutions that combine Software Defined-Virtual Private Networks (SD-VPNs), SD-WAN, managed network functions, direct cloud connectivity and real-time analytics and service control.

February 27: Broadcore, Inc: Masergy Announces Third Annual STEM College Scholarship Program

Masergy, a leading provider of hybrid networking, managed security and cloud communications solutions, is now accepting applications for the 2018 Masergy STEM (Science, Technology, Engineering, Mathematics) Scholarship program. The program is a part of a broader commitment by the company to drive technological innovations that make a positive impact in the global community.

"Developing skills in science, technology, engineering, and math is fundamental to the future success of our economy," said Chris MacFarland, CEO, Masergy. "The entire Masergy family is excited to enhance our scholarship offerings to the ambitious students who strive to be the leaders of tomorrow."

Due to the popularity of our STEM Scholarship program over the last two years, Masergy has doubled the available scholarship funds. Students majoring in STEM at a four-year accredited university are eligible to earn one of two $5,000 awards. Scholarship awards will be given for the Fall 2018 and the Spring 2019 semesters. Applicants should submit their official academic transcript from high school or college along with an up to 500-word essay describing an innovation in a STEM-related field that they have produced (either on their own or in a group) and provide specific examples of their contribution and how it benefits others.

February 20: Broadcore, Inc: Masergy VP William Madison Recognized as 2018 CRN Channel Chief

Masergy, a leading provider of hybrid networking, managed security and cloud communications solutions, announced today that CRN has named William Madison, vice president, global channel development, to its prestigious list of 2018 Channel Chiefs. Madison is credited with helping the company grow channel sales revenue by 20 percent through strategic field level and channel support, as well as creating detailed lead generation, business development and online training programs.

"Our channel program has continued to gain momentum because of our strong network of partners and our metrics-based approach that ensures we support them with the resources they need to be successful," said Madison. "By accelerating the evolution of our program, we are helping our partners capitalize on the market desire for agile solutions that help drive digital transformation. Masergy maintains committed to the channel and being recognized as a 'Channel Chief' reflects the hard work and commitment of our entire team."

Executives on this annual list represent top IT leaders who excel at driving growth and revenue through channel partners. Madison was recognized for creating tailored business development plans which resulted in an increase of average deal size and the ability for partners to sell complete package deals consisting of Hybrid Networking with SD-WAN, Global UCaaS, and Managed Security solutions.

"The executives on CRN's 2018 Channel Chiefs list stand out for their exceptional leadership, vision and commitment to the channel," said Robert Faletra, Executive Chairman of The Channel Company.

January 23: Broadcore, Inc: Masergy Extends Managed Detection and Response Platform with Office 365 Security Monitoring

Masergy, a leading provider of hybrid networking, managed security and cloud communications solutions has released new capabilities to mitigate Office 365 security risks by leveraging the Masergy Unified Enterprise Security (UES) managed detection and response (MDR) platform. As a fully managed solution, Masergy Office 365 Security Monitoring facilitates enterprise customers' Software as a Service (SaaS) security strategies with quick deployment, scalability, and minimal customer effort. The capabilities are bundled with all UES deployments for easy customer access.

"SaaS applications, such as Office 365 have many business advantages, but also create significant security risks," said Craig D'Abreo vice president of security operations, Masergy. "Our integration with Office 365 combines advanced security analytics from Microsoft with Masergy's threat intelligence, patented machine learning, and 24/7 incident response. The result is a turnkey comprehensive MDR solution for Office 365 that is cost-effective and scales quickly."

Masergy leverages Microsoft's built-in Cloud App Security analytics with its UES platform to enable continuous 24/7 monitoring, which is critical for rapid identification and response to attacks before damage occurs.

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